Customer Support Center

To reset your password, click on the "Forgot Password" link on the login page. Enter the email address associated with your account, and we'll send you a password reset link. Follow the instructions in the email to create a new password. For security reasons, the link expires after 24 hours.

PayAll accepts a wide range of payment methods including all major credit and debit cards (Visa, Mastercard, American Express, Discover), digital wallets (Apple Pay, Google Pay, Samsung Pay), bank transfers, and local payment methods specific to different regions. The available payment methods may vary based on your location and specific PayAll implementation.

PayAll employs industry-leading security measures including end-to-end encryption, tokenization, and PCI DSS Level 1 compliance. All sensitive data is encrypted both in transit and at rest. We conduct regular security audits and penetration testing to ensure our systems remain secure. Additionally, our fraud detection systems continuously monitor transactions for suspicious activity.

If your payment device isn't connecting, try these troubleshooting steps: 1) Ensure the device is charged and powered on, 2) Check your internet or cellular connection, 3) Restart the device, 4) Verify that the device is within range of your network, 5) Check if the device needs a firmware update through your PayAll dashboard. If these steps don't resolve the issue, please contact our technical support team for further assistance.

Refund processing times vary depending on the payment method and the customer's bank. While PayAll processes refunds immediately on our end, it typically takes 3-5 business days for the funds to appear in the customer's account for credit or debit card transactions. Bank transfers may take 1-3 business days, and some international refunds can take up to 10 business days. The refund status can be tracked in your PayAll dashboard.

Yes, PayAll offers robust API integration capabilities that allow you to connect with a wide range of business software including point-of-sale systems, accounting software, inventory management tools, CRM platforms, and e-commerce solutions. We provide detailed API documentation and developer resources to facilitate smooth integration. Our team can also provide guidance or custom integration solutions for specific business needs.